Shipping Policy

This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from One two one ("we," "our," or "us") through our website (onetwoone.co.uk). By placing an order with us, you ("you" or "customer") agree to the terms outlined in this policy.

1. Order Processing

Orders are typically processed within 3 business days after payment confirmation. Processing times may vary depending on product availability, order volume, and other factors. We strive to fulfil orders as promptly as possible and will notify you of any delays or issues with your order.

2. Shipping Methods and Rates

We offer various shipping methods to accommodate your needs. Shipping options and rates will be displayed at checkout based on your location and the weight of your order. We partner with reputable carriers to ensure timely and secure delivery of your items.

3. Estimated Delivery Time

Estimated delivery times are provided for each shipping method during checkout. Please note that these are estimates and not guaranteed delivery dates. Delivery times may vary depending on factors such as destination, carrier delays, customs processing, and unforeseen circumstances.

4. Shipping Restrictions

We currently offer shipping to addresses within the UK. We do not ship to P.O. boxes or APO/FPO addresses. For international orders, additional customs duties, taxes, and fees may apply upon delivery, and are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

6. Order Changes and Cancellations

Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before submitting it. If you need to make changes or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

7. Shipping Damage or Loss

If an order has arrived damaged or lost. We take no responsibility for the damage or loss and an inquiry must be made to the courier who damaged or lost the parcel.

8. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at info@onetwone.co.uk.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.