Cancellation Policy

This Cancellation Policy outlines the terms and conditions regarding cancellations for purchases made from One two one .("we," "our," or "us") through our website (onetwoone.co.uk). By placing an order with us, you ("you" or "customer") agree to the terms outlined in this policy.

1. No Cancellations After Payment

Once an order has been placed and payment has been processed, cancellations cannot be accepted. We begin processing orders immediately to ensure prompt shipment, and as a result, we are unable to accommodate cancellation requests once payment has been received.

2. Order Changes

We understand that mistakes can happen, and we strive to provide flexibility wherever possible. If you have made an error in your order (such as selecting the wrong size or colour), please contact our customer service team immediately after placing your order. While we cannot guarantee that we will be able to modify your order, we will do our best to accommodate your request if your order has not yet entered the processing stage.

3. Defective or Incorrect Items

In the event that you receive a defective or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, as appropriate. Our goal is to ensure your complete satisfaction with your purchase.

4. Contact Information

If you have any questions or concerns about our Cancellation Policy, please contact us at info@onetwoone.co.uk.

5. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.