Return and Refund Policy

This Return and Refund Policy applies to purchases made from [ONE TWO ONE] ("we," "our," or "us") through our website (onetwoone.co.uk). By placing an order with us, you ("you" or "customer") agree to the terms outlined in this policy.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions outlined below:

The item must be unused, unworn, and in the same condition as received. It must be returned in its original packaging with all tags attached. Personalized or custom-made items are not eligible for return unless they are defective or damaged upon receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team at info@onetwoone.co.uk to request a return authorization. Provide your order number and details of the item(s) you wish to return. Our customer service team will provide you with instructions on how to return the item(s) and where to send them.

3. Refunds

Once your return is received and inspected, we will process your refund within 10 business days. Refunds will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error or the item is defective.

4. Exchanges

If you wish to exchange an item for a different size, colour, or style, please follow the return process outlined above and place a new order for the desired item(s) through our website.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, as appropriate.

6. Return Shipping Address

The return shipping address will be provided to you by our customer service team once your return request is approved. Please ensure that the item is securely packaged to prevent damage during transit.

7. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@onetwoone.co.uk.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.